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| INTEGRITY. We believe
that satisfied customers are the best advertisment.
We do our
best to always provide accurate product information,
and will always offer unbiased support
to help you make the best decision. We are committed
to standing by our word, and know that we must ultimately
answer to a higher power. Please check our About
Us/Contact page
for additional information. |
| VALUE. We
do regularly check other websites to make sure
our prices are
competitive. However, we feel that we often provide
a better value, even if we are a few dollars higher
than a competitor. We DO NOT charge restocking
fees on returns, nor do we charge cancellation
fees if you decide to cancel your order before it
is shipped. Many other companies do, and we strongly
recommend that you check the 'Policies' or 'Returns'
pages of other sites before you purchase. We also
offer a money-back period on all purchases that begins
when you receive the order, not when it is shipped.
Please check our Warranty
Page for details. Finally, we offer Free
Shipping to continental US addresses on ALL orders,
without a minimum amount to meet. When you compare
the total cost, you will find that we are very competitive
price wise. |
| KNOWLEDGE. Our
staff are all pet owners themselves, and actually
use many of the products
we offer on our site. We pride ourselves in being
able to offer accurate product knowledge and recommendations,
and assistance in choosing the best item
for your needs. We do have an electrical engineer
on
staff who can assist with the most difficult installations.
Our staff is not paid on a commission per order basis,
so there
is no
pressure
to
push a particular
brand or item. |
| ACCOUNTABILITY. Every
customer who purchases from us online has
the opportunity through BizRate.com to provide
feedback at the time of the purchase as well
as after the purchase is delivered. BizRate
has monitored our transactions since 1999,
and posts all comments, good or bad. You have
the peace
of mind of knowing that literally thousands of
others have purchased from us, and have posted
overwhelmingly positive comments. Click this
icon to read our current reviews: |
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